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Terms and Conditions


Stencil Studio Online Shop's Terms and Conditions

1. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use including privacy, cancellations and refunds policies that govern Stencil Studio Online Shop's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, policies or disclaimer please do not use our website.

The term 'Stencil Studio Online Shop' or 'us' or 'we' refers to the owner of the website whose registered office is Stencil Studio Online Shop, 4 Mozart Cl, Basingstoke, RG22 4HY, Hampshire, UK. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    * The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    * Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    * Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    * This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
No design, stencil, photograph, text or part therein, may be reproduced, stored in a retrieval system or transmitted in any way or by any means, electronic, mechanical, photocopying, recording or otherwise, or re-used, or sold by any person without the prior written agreement of the copyright owner.

    * All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

    * Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    * From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    * Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2. Trading details:
Stencil Studio Online Shop
Malgorzata Wieczorek

4 Mozart Cl , RG22 4HY, Hampshire
Customer services: 07392000551, 01256414344

3. Parcels and deliveries

We normally use Royal Mail delivery services for UK parcels and various services for international parcels. Any items purchased from our on-line store will be dispatched within 4 working days unless stated otherwise.

Stencils size: 70x50cm , 140x50cm are dispatched via Second Class Recorded - delivery time approximately 2-3 working days - price: £6.30.
Stencils size: 100x70cm, 140x100cm and bigger are dispatched via Parcelforce 48h system
- delivery time approximately 3-4 working days - price: £8.60

Products described as ''Delivery within 2 weeks'' have to be manufactured and normally are delivered within 14 days. We will keep our customer informed regarding delivery progress.

European delivery costs and methods my vary upon the destination address, size of the product and a quantity. Please contact us and we will reply with exact delivery price. 

Please note, it may take 3 weeks to deliver photo wallpapers due to high demand and shared stock. Check availability before placing any order.
For all parcels please enquire about optional shipment insurance.

4. Where stock may be limited on some items your basket may be updated before proceeding to the checkout. This excludes Photo Wallpapers, please call for their availability.

5. Any products from the catalogue and currently not listed in the on-line shop can be pre-ordered and will usually be available within 12 working days. We may ask for an initial payment.

6. For on-line payment processing we use Sagepay. You can pay using VISA or MASTERCARD credit/debit cards. To improve fraud prevention we employ SSL data encryption and 3D Secure.  Methods of payments for orders SAVED or not successfully completed on our website are PAYPAL, direct bank payments and cheques.

7. Any order will be made void if associated payment was unsuccessful or not completed after submission. 

8. Stencil Studio Online Shop offers no warranty or guarantee beyond the purchaser's statutory rights.

9. The commercial use or advertising campaigns use of our products and/or designs are strictly prohibited without a written permission. The one time use or licence fees will apply.

Stencil Studio Online Shop's Cancellation and Refunds Policy

1. Customers have a right to cancel the order, not later than 7 working days starting from the day after the goods are delivered. Goods already dispatched must be returned to us unused, at customers cost and we will issue refund less the delivery charges upon their arrival. 

Please be aware that any products made to custom orders (taken over the phone or website or email or letter), where customers select desired colours or upload their own files (designs, pictures, drawings, design descriptions, other materials) or give specific instructions can be cancelled as above and are subject to 50% cancellation surcharge. If in doubt please contact our customer service before you place an order.

Re-stocking fees may apply.

2. Any order can be cancelled by us if  there is a suspicion of malicious purpose or suspicion of fraud.

3. If the goods you receive happen to be defective then please let us know within 48 hours from arrival. Please be aware that we reserve the right to first inspect the goods for the reported defect. You may be asked to return goods at you own cost  but we will reimburse this cost if the goods are found to be deficient. We are happy to replace such products free of charge or issue refund. This does not affect your statutory rights.

4. For order processing we use billing and delivery details provided by customers using forms on our website. Stencil Studio Online Shop  will not issue refund if any part of that information is incorrect, missing and/or items posted to the wrong address.

Stencil Studio Online Shop's Privacy Policy

This privacy policy sets out how Stencil Studio Online Shop uses and protects any information that you give Stencil Studio Online Shop when you use this website.

Stencil Studio Online Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stencil Studio Online Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1.JAN.2011.


1. What we collect

We collect the following information to process payments ,shipments, cancellations and refunds:

- customer billing and delivery details          
- payment transaction ID and status (Transaction ID is a unique text string that helps us to find relevant transaction status, whether payment was settled, cancelled, delayed, pending etc.)

Payment card details are not stored on our system. That information is transferred to and processed by Sage Pay payment servers only.

We may collect the following information:

- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting
  using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

2. Security

We are committed to keep your information secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All entered customers and payment details are transmitted  to our server using 128-bit SSL encrypted communication that prevents data from being visible or recognised by third parties.

3. Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We currently do not use cookies other than your SESSION which contains shopping basket and is destroyed immediately after closing the browser. Please disregard section below relevant to further cookies usage.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


4. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

5. Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Stencil Studio Online Shop, 28 Alderwood, Basingstoke, Hampshire, RG24 8TU..

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Stencil Studio Online Shop's Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Stencil Studio Online Shop and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Stencil Studio Online Shop. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Some wall surfaces due to generally bad condition or deterioration could get damaged by use of the re-positionable adhesive spray or masking tape. In such case other forms of fixing the stencils in place should be considered. We do our best to provide correct language translations (Japanese, Chinese, others...) but please check the item before you buy as no returns will be accepted related to language or spelling.

Every effort is made to keep the website up and running smoothly. However, Stencil Studio Online Shop takes no responsibility and will not be liable for the website being temporarily unavailable or dysfunctional.


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