Terms & conditions
Stencil Studio Online Shop1. Designs, pictures, photographs and text published in this website are protected by copyright. Copying of stencil designs and other forms from our store is strictly prohibited. No design, stencil, photograph, text or part therein, may be reproduced, stored in a retrieval system or transmitted in any way or by any means, electronic, mechanical, photocopying, recording or otherwise, or re-used, or sold by any person without the prior written agreement of the copyright owner. All rights reserved.
2. All customer details are used strictly to process payments and shipments only. We do not exchange any data with third parties and do not store any payment card details by any means. The SSL secured connection protects entered billing and delivery details from being seen or manipulated by any third parties.
3. Stencil Studio Online Shop offers no warranty or guarantee beyond the purchaser's statutory rights.
4. Our policy is to provide customers with best quality products and overall satisfaction. We accept returns only if products are defective. Returns will not be accepted in other cases. All sales are final. No refunds can be given before we receive the items and investigate. If it is proven that we failed to provide you with a quality product then refund of initial purchase value will be given (no refunds for delivery charges). We do our best to provide correct language translations (Japanese, Chinese, others...) but please check the item before you buy as no returns will be accepted related to language or spelling.
5. We cannot be held responsible for any damage caused by the use of our products. Some surfaces due to generally bad condition or deterioration could be damaged by use of adhesive spray or masking tape. In such case other forms of fixing the stencils in place should be considered.
6. We normally use Royal Mail First Class or Standard Parcel delivery methods. Any items purchased from our on-line store will be dispatched within four working days unless stated otherwise. European delivery costs and methods my vary upon the destination address.
Please note, it may take 3 weeks to deliver photo wallpapers due to high demand and shared stock. Please call for availability.
7. All UK shipments are insured by default, if not, this will be clearly stated.
8. Delivery prices calculated in the shopping basket are valid for all UK destinations excluding Channel Islands. For other destinations contact us to arrange other mailing method before you proceed to the checkout. We may ask you to additionally purchase the Shipping Voucher to cover any delivery price difference.
9. Where stock may be limited on some items your basket will be updated before proceeding to the checkout. This excludes Photo Wallpapers, please call for their availability.
10. Any products from the catalogue but currently not listed in the online shop can be pre-ordered and will usually be available within 12 working days. We may ask for an initial payment.
11. Any order will be made void if associated payment was unsuccessful or not completed after submission.
12. Trading details:
Stencil Studio Online Shop
72 Chelmsford Rd, E17 8NW London
Email: info@stencil-studio.co.uk,
Customer services: 07500061041, 2085097977
13. For on-line payment processing we use PayPal. You can pay using most of major credit/debit cards or PayPal account registered in the EU, UK or USA.
14. For order processing we use billing and delivery details provided by customers using forms on our website and not supplied/changed at the PayPal website. Stencil Studio Online Shop will not refund if any part of that information is incorrect, missing and/or items posted to the wrong address.
15. If you do not agree at any point of the terms & conditions listed above do not proceed to the checkout.